KEY TAKEAWAYS
- We bring enough gas or diesel to reach a station.
- Tell us which fuel your vehicle takes before we head out.
- Electric vehicles that run flat need a tow to a charger.
- Put the wrong fuel in? Don't start the engine; call for a tow.
- On a highway shoulder, wait well away from traffic.
How does fuel delivery work?
You call us day or night, tell us where you are and what the vehicle runs on, and we confirm the price. We bring fuel in an approved container, pour enough into your tank to get you to a gas station, and stay while you start the car. Then you drive to the station and fill up as you normally would.
The amount is meant to get you moving, not to fill the tank. That keeps the job simple, like the rest of our roadside assistance, and lets you buy the rest at the pump at the usual station price.
Gas, diesel or electric: what can be delivered?
Tell us clearly which fuel your vehicle takes. Gas and diesel are not interchangeable, and getting it wrong can damage the engine. If you're not sure, check the label inside the fuel door or the owner's manual, or tell us the make, model and year.
Electric vehicles are different. When the main battery runs flat, there's no fuel to bring, and the car needs a charger. We tow EVs on a flatbed to a charging spot or an EV service centre.
| Vehicle | What we do | What to tell us |
|---|---|---|
| Gas car, SUV or pickup | Fuel delivery, enough to reach a station | Location and that it takes gas |
| Diesel pickup, van or work truck | Diesel delivery, enough to reach a station | That it's diesel, and if it needs priming |
| Hybrid that ran out of gas | Fuel delivery like a gas car | Make and model |
| Electric vehicle with a flat battery | Flatbed tow to a charger | Where you'd like it charged |
| Any vehicle with the wrong fuel added | Tow to a shop, no starting | What went in and how much |
What should I do while I wait for fuel delivery in Bridgeport, Richmond?
Running out of fuel usually means the car slowed and stopped wherever it happened to be. If you still have momentum, try to coast to a lot, side street or wide spot away from traffic. Once stopped, put the hazards on and, on a busy road, get out on the side away from moving lanes.
Don't keep cranking the engine. With an empty tank it won't start, and repeated cranking can drain the battery, which leaves you needing a battery boost as well.
- Hazards on, and move to a safe spot if you can
- Stand well away from the lane on a busy road
- Stop trying to start the car
- Have your fuel door open or know how it releases
What if my diesel truck won't start after fuel is added?
Some diesel engines draw air into the fuel lines when they run completely dry. Once that happens, adding diesel alone may not be enough; the system may need to be primed before the engine will fire. Some trucks do this with a few turns of the key, others need more work.
If the engine still won't start after a reasonable try, don't keep cranking. We can tow the truck to your mechanic or a dealer who can bleed the fuel system properly.
I put the wrong fuel in my car. Can fuel delivery help?
No. If you put diesel in a gas car, or gas in a diesel, adding more of the right fuel won't fix it. The tank and fuel lines need to be drained and flushed by a shop. The most important step is not to start the engine, or to switch it off right away if you already have.
Call us and we'll tow the car to your mechanic or dealer in Richmond, BC. The less the wrong fuel moves through the system, the less damage it's likely to cause.
Running out of fuel near Bridgeport: Hwy 99, the Knight St Bridge and Mitchell Island
Hwy 99 runs just west of Bridgeport toward the Oak St Bridge, and the shoulders there are narrow with fast traffic. If the gauge is on empty, take an exit before the car gives out. If it stops on the highway, stay out of the car on the side away from traffic, and tell us which direction you were heading and the nearest exit.
Mitchell Island has one way on and off at the Knight Street Bridge, so a truck that runs dry in one of the industrial yards there needs a clear yard name or gate. Work trucks and vans in the warehouses and yards of north-east Bridgeport often run on diesel, so tell us the fuel type when you call. On Bridgeport Rd, close to our base, a car that stops near a driveway or lot entrance can usually be pushed or coasted clear before we arrive.
Questions drivers ask
How much fuel do you bring?
Enough to get you to the nearest gas station, where you can fill the tank at the pump.
Do you deliver diesel?
Yes, gas or diesel. Tell us which one your vehicle takes when you call.
Can you help an electric car that ran out of charge?
We can't add charge at the roadside. We tow the EV on a flatbed to a charger or an EV service centre.
Can you fill up my whole tank?
No, we bring enough to reach a station. You fill up properly at the pump.
The car still won't start after you added fuel. What now?
It may need priming or have another fault. We can tow it to your mechanic or a dealer.