KEY TAKEAWAYS
- Battery boosts, lockouts, tire changes and fuel delivery, day or night.
- Many problems are sorted where you're parked, no tow needed.
- If it can't be fixed roadside, we tow it to your shop.
- The price is confirmed before any work starts.
- Stay safe: hazards on, well away from traffic while you wait.
What does roadside assistance cover?
Roadside assistance is help for the small problems that stop a car but don't need a garage. The usual calls are a battery that won't turn over, keys locked inside, a flat tire that needs the spare put on, and a tank that ran dry before you reached a station.
These jobs are usually done right where your car is sitting, whether that's a driveway, a parking lot or the shoulder. If it turns out to be something bigger, like a starter or a damaged wheel, we can switch to a tow and take the vehicle wherever you want it to go.
Do you need a tow or just roadside assistance?
It helps to know what the car is doing before you call. Use the checklist below as a rough guide. You don't need to diagnose anything yourself; just describe what you see and hear, and we'll send the right help.
| What's happening | Likely help | Notes |
|---|---|---|
| Clicking, dim lights, nothing starts | Battery boost | If it won't hold a charge, a tow to a shop may follow |
| Keys locked in the car | Lockout unlock | Have ID that matches the vehicle ready |
| Flat tire, spare in good shape | Mobile tire change | Let us know where the spare and lug key are |
| Ran out of gas | Fuel delivery | Tell us if the car takes gas or diesel |
| Smoke, grinding, leaking fluids or crash damage | Tow | These are not safe to fix at the roadside |
| Flat tire with no usable spare | Tow | We can take it to a tire shop or your mechanic |
How does 24 hour roadside assistance work in Bridgeport, Richmond?
You call, tell us where you are and what's wrong, and we confirm the price before anything is done. Then a truck comes to you. Because we're open 24 hours, 7 days, the same help is there at 3 a.m. as at noon.
While you wait, put your hazard lights on. If you're on a busy road, get out on the side away from traffic and stand well back from the lane. If you're in a parkade or lot, note the level or stall number so we can find you.
- Your location or nearest cross street
- Make, model and colour of the vehicle
- What happened: no start, locked out, flat tire or out of fuel
- Whether you have a spare, a lug key or ID with you
Roadside assistance near Bridgeport Station and the River Drive condos
A lot of our roadside calls in Bridgeport come from cars that sat still all day. Drivers who park near Bridgeport Station and ride the Canada Line sometimes come back to a flat battery, and a boost in the lot is usually all it takes. At the Parc Riviera condos on River Drive, most cars live underground, so let us know the parkade level and any visitor-parking rules from your strata.
Tires are the other common call. River Rd runs past warehouses and yards with industrial traffic and yard debris, and Van Horne Way has its share of industrial lots. A screw or a sharp scrap can flatten a tire there, and we can put your spare on in Richmond, BC, without moving the car. In Tait, near Tait Elementary, we work carefully and keep clear of school drop-off and pick-up.
Questions drivers ask
Can you boost a car in an underground parkade?
Yes, in most cases. Tell us the parkade level and any clearance limits so we can plan how to reach your car.
What if my car still won't start after a boost?
Then the battery or another part may need a shop. We can tow it to your mechanic, a dealer or your home.
Do you deliver diesel as well as gas?
Tell us which fuel your vehicle uses when you call, and we'll confirm what we can bring before we head out.
Do I need to be with the car?
For lockouts and most roadside jobs, yes. We need to confirm the vehicle is yours before we open it or work on it.